Managed IT Support Services
Your outsourced IT department — helpdesk, monitoring, device management and security on a fixed monthly retainer for businesses in Delhi NCR.
Growing businesses in Delhi NCR need reliable IT support but cannot always justify a full-time IT team. We become your IT department on a monthly retainer — covering everything from user support and device management to security monitoring and vendor management.
What we deliver
Everything included — no hidden extras, no surprises.
Why choose VAI Tech Solution
Based in Delhi NCR — serving India and international clients.
One fixed monthly cost
No per-ticket charges, no call-out fees. One predictable monthly cost covers your entire IT support — simple, transparent, and budget-friendly.
Same-day response SLA
Critical issues get a same-day response. Standard requests are resolved within one business day. You always know where your ticket stands.
Microsoft-certified team
Our engineers are certified across Microsoft 365, Azure, Intune, and Defender — so your Microsoft environment is managed by people who genuinely know it.
Scales with you
As your team grows, your support retainer grows with you. No long-term contracts — month-to-month, cancel any time.
How it works
Simple, structured, transparent from day one.
Free IT audit
We assess your current setup — devices, software, Microsoft 365 configuration, and security posture. Written report within 48 hours.
Onboarding
We document your environment, set up monitoring, configure our helpdesk tools, and onboard your team. Typically takes one week.
Ongoing support
Your team raises tickets via email or WhatsApp. We resolve them remotely, escalating to on-site visits when needed.
Monthly review
We send a monthly IT health report and hold a brief call to discuss upcoming changes, issues identified, and recommendations.
Frequently asked questions
What is managed IT support?
Managed IT support means we handle all of your IT operations on a monthly retainer — like having an internal IT team, but at a fraction of the cost. We cover helpdesk, monitoring, maintenance, and strategy.
How do your staff raise IT support tickets?
Your team can raise tickets by emailing our helpdesk, messaging on WhatsApp, or using our ticketing portal. We respond within the agreed SLA and keep the user updated throughout.
Do you provide on-site IT support in Delhi NCR?
Yes. For issues that cannot be resolved remotely, we provide on-site support across Delhi NCR. Remote support resolves the majority of issues without a site visit.
How much does managed IT support cost?
Our managed IT support retainers for small businesses in Delhi NCR typically start from ₹8,000–₹25,000 per month depending on team size and scope. Contact us for a custom quote.
Can you support our existing Microsoft 365 environment?
Yes. We take over management of your existing Microsoft 365 tenant — including user management, licence optimisation, security configuration, and ongoing support.
Need reliable IT support?
Book a free IT audit. We will review your current setup and give you a clear picture of what is working, what is not, and what it would cost to fix — no obligation.